My Own Church
This online tool lets you update your family’s records on the web! It’s called My Own Church, It’s convenient. It’s secure. It’s as easy as 1, 2, 3 Just follow the instructions below and create an account. Once we authorize your account, go ahead and log in to update your phone number, address, and email. You can get your giving history report (just for your family, of course) any time you like, and access online registration for Religious Formation classes.
1. In your web browser, go to https://richmond.parishsoftfamilysuite.com
** NOTE : This initial step has to be done on a computer and MUST NOT be done on a mobile device
The ParishSOFT Welcome screen is displayed:
2. Click the New User? link to display the New User Registration Form:
4. Complete Steps 1 -3 on the form. Required fields are marked with a red asterisk * .
** For Organization select Saint Mark, Virginia Beach from the drop down list.
5. Click Submit Registration.
6. The application attempts to verify your personal information. If the application can verify all of the information in your registration request, it displays a confirmation message to inform you that your registration was successful. The application also sends an email containing your login credentials (username and a temporary password) to the email address you provided in your registration. if the email does not arrive within a few minutes after you submit your request then check your Spam or Junk E-mail folder.
7. After you have received the email with your login information , you may log in to your account.
NOTE: If the application cannot verify all of the information in your registration request, it displays an acknowledgment message to notify you that your registration was received. Your registration request is put on hold until an administrator can personally review it. Review time varies, but the process is typically completed within one to three days. Upon approval, you will then receive an email containing your login credentials (username and a temporary password). Again, check your Spam or Junk E-mail folder if the email does not arrive within that time frame.
After you receive the email you may log in to your account.
If the application cannot verify any of the information in your registration request, it displays a message to inform you that the registration was not successful. The message provides one or more options to help resolve the problem. Choose the option that best fits your particular circumstance. If you need assistance resolving the problem, contact the parish office.
My Own Church FAQ
Is my Giving History confidential in My Own Church?
Yes. Your account permits you to see the giving history only for your family and the family members in your household. You cannot see anyone else’s giving history, and they cannot see yours.
If I update my record in My Own Church, will I still need to update my information for religious education and ministries?
No. My Own Church is connected with the church’s main system. Make a change just once and, once we accept your update, it will be available to every staff member and volunteer who uses our software.
How do I keep my information private?
Your church’s pictorial directory and member lists are available only to other church families that have authorized accounts. The pictorial directory and member lists are not available publicly on the Internet. If you wish to keep your information private from other church members, use the Publish checkboxes in your Family Detail record to set your phone, email, photo, and address as unlisted.
I made some changes to my information. Why aren’t they showing up in My Own Church?
All updates must be reviewed by our staff administrator. Once we accept your changes, you’ll see them in My Own Church, and your record in our main church database will be updated for all church ministries.
I recently created an account…why can’t I log in?
If your account is new (i.e., created within the last day or two), your church administrator may not have authorized your username and password yet.
I forgot my account login…what do I do?
Visit the site and click the Lost Password link, located just below the Username and Password fields. Enter your information to receive a reminder at the authenticated email address you provided when you first set up your account.
I got a “Registration Failed!” message…why?
The system could not find your email address in the church database. We’re sorry about that. Just contact the church office and we’ll help get you set up (and, if needed, registered).
My Own Church isn’t working in my browser. What’s the trouble?
For security reasons, My Own Church works in Internet Explorer 8.0+, Firefox 3.0+, Safari 3.0+ and Chrome 2.0+.
Do I ever need to use My Own Church again, or is this a one-time deal?
Please save your account information. Your giving history2 and ministry commitments1 are handy to have online, and if you move, get a new email, or change phone numbers, we’d like you to log in and update your record. Plus, as our software provider adds functionality to the system, we’ll have new and convenient ways to help keep you connected with parish life through the My Own Church portal.
1 Available if your church uses ConnectNow Ministry Scheduler.
2 Available if your church uses ConnectNow Offering.